We understand that sometimes you enter a race then something crops up. As soon as you enter we incur costs so we have come up with the following refund policy that we hope is simple and fair:
If you cancel:
- Up to 8 weeks before the race: Entry fee less £10
- Between 8 and 4 weeks before the race: Entry fee less £15
- Less than 4 weeks and up to 10 days before the race: £15 refund
- Less than 10 days before the race: No refund
Please contact us at devadivas@nullchestertri.org.uk if you wish to cancel.
If you transfer your entry:
You can cancel or transfer your entry to another person using the on-line entry system up to 10 days before the event, after this we send all our numbers for print so are unable to offer and refund or transfers after this deadline. All transfers must be done by you through the on-line registration site.
Entry Insurance:
We offer Refund Protect Insurance Policies which can be selected during the online entry process, and they can give you a full refund in the event you are unable to attend the event for a variety of reasons, please see the Refund Protect Terms and Conditions on the entry page for more details.
Deferrals
Deferrals are only accepted in limited cases, there must be a good reason (eg. medical or life event) and we may request some form of evidence as deferrals do impact race budgeting for the following year. No deferrals will be accepted within the 2 weeks leading up to Divas race day.
A credit voucher will be provided for use towards the Deva Divas Triathlon the following calendar year. The voucher “value” will be equal to the entry fee paid minus booking fees and any outlay we have to make per competitor. Entrants also have the option to transfer an entry to another person (see above).
Pregnancy deferrals: If you become pregnant and would prefer not to race, you may defer your entry for up to 2 years (or transfer your entry/ request a refund as above).
Please note that Divas runs on a very tight budget – whilst we will do everything we can to help Divas, the expense of running a triathlon means that we barely break even!! Our aim is always to put on a race of the highest standard to ensure that Divas get the best possible experience for their first triathlon / quadrathlon.